How often should I test my system?

We recommend testing your system at least once a month to ensure all devices are working correctly. If you’re interested, we can perform inspections for you on a regular basis. Or send someone to demonstrate the best way to complete a system test yourself.

How can I remove user permissions?

Contact our Central Station for assistance to remove users’ permissions. If the individual had remote access to a web or mobile application, those should also be removed.

Can we update our call list? The wrong people are being called.

Absolutely! Our Central Station may be contacted by phone or email to update your call list at any time.

When should we place our alarm system in test mode?

Systems should be placed in test mode, via our Central Station, prior to all testing and/or construction. Operators may place systems in test for up to 8 hours with a verbal or written request. All requests to place systems in test for more than 8 hours require a written request. We can also remove devices safely, ahead of construction if we are notified.

Why is my system taking so long to arm? And why do I have to keep sending a test signal to complete an upload and/or download with Central Station?

If you’re still using phone lines as the primary source of communication between your system and our Central Station, please contact us today to discuss options to upgrade your system and improve performance.

Are service calls billable?

They could be, yes. We do have maintenance plans available to cover the cost of regular maintenance and repairs. Not included are replacement batteries, and damage that does not result from regular wear/tear.